Privacy / Legal
Ten Privacy Principles
Western Life abides by Ten Privacy Principles. These principles are based on the federal government’s privacy legislation, the Personal Information Protection and Electronic Documents Act.
- Accountability: Each member, employee or agent of Western Life is responsible for personal information under his or her control. Western Life has designated individuals responsible for monitoring compliance with the Privacy Principles.
- Identifying purposes: The purposes for which personal information is collected shall be identified before or at the time the information is collected.
- Consent: The prior knowledge and permission of the individual are required for the collection, use, or disclosure, of personal information, except for legal or security reasons.
- Limiting collection: The collection of personal information shall be limited to that which is necessary for the purposes identified. Personal information shall be collected by fair and lawful means.
- Limiting use, disclosure and retention: Personal information will not be used, disclosed or retained for purposes other than those for which the information was collected, except with the permission of the individual, or as permitted or required by law.
- Accuracy: Personal information shall be as accurate, complete and current as is necessary for the identified purposes for which it is to be used.
- Safeguarding Information: Personal information will be protected by safeguards appropriate to the sensitivity of the information.
- Openness: Western Life will make readily available to its customers specific information about company policy and procedures relating to the management of their personal information.
- Individual Access: Upon request, an individual will be informed of the existence, use and disclosure of his or her personal information and shall be given access to it. An individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
- Handling Customer Complaints and Suggestions: Individuals can address any complaint regarding compliance with the above principles by contacting our Privacy Officer. privacy@westernlife.com
Protection of your personal information is as important to Western Life Assurance Company as it is to you. "We promise to collect only information that is necessary, to use and disclose only what is required, and to safeguard any personal information you have entrusted to us."
Click here to learn more about our Privacy Commitment - English